What happens if someone purchases the wrong pass? Someone accidentally purchased an Online package instead of an In-Person package – can this be rectified?

KRIYA provides a simple interface to owners to tackle daily business chores. Sometimes Customers/Students buy a pass which was not meant for the Class/Visits they want to attend. This comes in the light at the last moment or at later stages.

There are 2 things an Admin can do in such scenario. Lets see them 1 by 1 below:

Delete the invalid pass – In person Method #

  1. Owners/Admins can the Delete the invalid pass. And when the customer arrives for a visit or session, they can add a valid pass and settle the price difference, if any.
    – Head to Customers tab in KRIYA Dashboard.
    – Click on the Customer Name who has purchased an invalid pass, this will take you to that Customer’s profile.
    – Find the Pass in that page and Click on Actions button and Delete it.
    – Find Add A New Pass section and add a valid pass from there.

Delete the invalid pass – Online Method #

  1. Owner can delete the pass from the Customer’s Profile.
    – Head to Customers tab in KRIYA Dashboard.
    – Click on the Customer Name who has purchased an invalid pass, this will take you to that Customer’s profile.
    – Find the Pass in that page and Click on Actions button and Delete it.

  2. Refund the amount from Stripe Dashboard.
    – Find the payment to be refunded in the payments overview page.
    – Click the ••• icon to the right of the charge. From the resulting menu, select Refund payment.
    – By default, you’ll issue a full refund. For a partial refund, enter a different amount to be refunded.
    – Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund. Click Refund.
    Note: Refund can be partial if the Owner wants to buy/add the valid pass of less value to the customer’s Account.

  3. Ask the Customer to purchase a valid pass.
    If the valid pass is costly than the pass bought by the customer, then Owner may ask the customer to buy it again as a refund is initiated for the invalid pass bought.

Note : We recommend deleting invalid and adding a propper pass rather than alter the credits of an invalid Pass as that may cause confusion later on. Still if needed you can use notes in that customer’s profile to keep record of such exception.

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