What happens if someone purchases the wrong pass? Someone accidentally purchased an Online package instead of an In-Person package – Can this be rectified?

KRIYA provides a simple interface for owners to tackle daily business chores. Sometimes Customers/Students buy a pass that was not meant for the Class/Visits they want to attend. This comes in the light at the last moment or later stages.

There are 2 things an Admin can do in such a scenario. Let’s see them 1 by 1 below:

Delete the invalid pass – In person Method #

1. Owners/Admins can the Delete the invalid pass. And when the customer arrives for a visit or session, they can add a valid pass and settle the price difference, if any.
   – Head to Customers tab in KRIYA Dashboard.
   – Click on the Customer Name who has purchased an invalid pass, this will take you to that Customer’s profile.
   – Find the Pass in that page and Click on Actions button and Delete it.
   – Find Add A New Pass section and add a valid pass from there.
   

Delete the invalid pass – Online Method #

1. The owner can delete the pass from the Customer’s Profile.
   – Head to the Customers tab in the KRIYA Dashboard.
   – Click on the Customer Name who has purchased an invalid pass, this will take you to that Customer’s profile.
   – Find the Pass on that page Click on the Actions button and Delete it.
   
   
2. Refund the amount from the Stripe Dashboard.
   – Find the payment to be refunded on the payments overview page.
   – Click the ••• icon to the right of the charge. From the resulting menu, select Refund payment.
   – By default, you’ll issue a full refund. For a partial refund, enter a different amount to be refunded.
   – Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund. Click Refund.
   Note: Refund can be partial if the Owner wants to buy/add the valid pass of less value to the customer’s Account.
   
   
3. Ask the Customer to purchase a valid pass.
   If the valid pass is costly than the pass bought by the customer, then the Owner may ask the customer to buy it again as a refund is initiated for the invalid pass bought.
   

Note: We recommend deleting invalid and adding a proper pass rather than altering the credits of an invalid Pass as that may confuse later on. Still if needed you can use notes in that customer’s profile to keep a record of such exceptions.