Yes, to settle owed unpaid visits/classes the customer first needs a valid Pass.
You can see a report on Unpaid Visits (Reports > Unpaid Visits)
![Classes Owed By Customer - KRIYA Software](https://software.kriya.com.au/wp-content/uploads/Classes-Owed-By-Customer-KRIYA-Software-1024x191.png)
The customer, or you, can decide to purchase this Pass with the payment method of choice: Cash, Credit Card, EFTPOS or Bank Transfer if accepted by you.
Once, you add a valid Pass then you can settle unpaid visits against this Pass.
![Pay by Cash a Pass, Customer details - KRIYA Software](https://software.kriya.com.au/wp-content/uploads/Pay-by-Cash-a-Pass-Customer-details-KRIYA-Software-1024x309.png)