How long before the class starts my customers can cancel their booking?

I’ve had feedback from customers that they could not cancel the class after has started – is that correct, or is that just while I’m still on my trial period?

Yes, correct. Customers cannot not cancel their bookings more than 0 hours before class starting time by default.

Class Booking Cancellation Time Restriction Period
Class Booking Cancellation Time Restriction Period

This is setting you can change on Settings > Main Settings

Note that this setting accepts decimal numbers. Eg. 0.25 means customers cannot cancel less than 15 min before class.

Note that you can also create courses (Eg. 8 Weeks Course) where customers prepay the whole course and is automatically booked into every class in advance.

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