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Getting Started

16

Setting up Stripe
My Customer Cannot See My Timetable
How I can start using my KRIYA account for clients to be able to book classes?
Checklist to setup my KRIYA Account
How long in advance can my customers book classes?
What is my Unique Free Website and What is the Benefit?
How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
What Does Archived Customers Mean?
Can I, as the administrator, book students in a class that has already passed?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
Can I Create a Variety of Options for Passes and Subscription to restrict or apply only to specific classes?
Is KRIYA Compatible with Square payments processing?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
Adding New Members Deals and Intro Passes in the Dashboard
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
How do I add my booking widget to my Wix website?

How to guides

42

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
Setting up Stripe
How I can start using my KRIYA account for clients to be able to book classes?
How to create a new room or location on KRIYA?
How to run classes on the studio and online at the same time using KRIYA?
How to Add new Instructors or Teachers in KRIYA?
How to Filter and Export / Download All Customers?
How to limit number of students or customers to a class?
How does room and class capacity work?
How does the Waiting List work on classes
How to Merge two Customer Accounts?
If I want someone to pay me on a fortnightly basis for unlimited attendance, how should I do it?
Can I Add a Cash payment to Classes Owed by Clients and Not just Credit Card Payment
How to run live classes using Zoom / Skype / Google Meet or Webex?
Can I Create a Variety of Options for Passes and Subscription to restrict or apply only to specific classes?
Is There a Way for me to see a Customer’s Previous Visits?
How to change/alter/modify a customer’s email address or password from Dashboard?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Manually Register & Enroll a Client into a Course Manually?
How to Add / Give / Sell a New Pass to a Customer?
How to modify class names on the Schedule?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How to Delete a Pass or Package Applied to Someone’s Account?
I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
How do we send out an email to all customers?
How Do I Set Up a Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
Are clients able to book multiple recurring classes (for example every Monday class at 8am for an entire month), or do they need to book each class separately?
How do I Add the Booking Widget to my website?
How do I add my booking widget to my Wix website?
Is it possible to allow two or more customers to share a Pass or Package?
A customer is saying that they are having difficulties logging in – What can I do about it?
How long before the class starts my customers can cancel their booking?
How do I Change on Stripe to Get Paid Immediate or Every Day?
What is Included with the Booking Confirmation Email?
What is Included in the Purchase Confirmation Email?
How to disconnect my Stripe account from KRIYA?

Customer Stories

1

Story of Dianne from Yoga Light

Classes

16

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
How to run classes on the studio and online at the same time using KRIYA?
How to limit number of students or customers to a class?
Can I, as the administrator, book students in a class that has already passed?
How does room and class capacity work?
How does the Waiting List work on classes
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
How to run live classes using Zoom / Skype / Google Meet or Webex?
Can I Create a Variety of Options for Passes and Subscription to restrict or apply only to specific classes?
Is There a Way for me to see a Customer’s Previous Visits?
How to modify class names on the Schedule?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How do I book students into courses manually?

Customers

25

How to Check-In Customers on a Class?
My Customer Cannot See My Timetable
How to Filter and Export / Download All Customers?
How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
What Does Archived Customers Mean?
If a student comes to class and hasn’t paid, can I still add them to class?
How to Merge two Customer Accounts?
Can I Add a Cash payment to Classes Owed by Clients and Not just Credit Card Payment
Is There a Way for me to see a Customer’s Previous Visits?
How to change/alter/modify a customer’s email address or password from Dashboard?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Manually Register & Enroll a Client into a Course Manually?
How to Add / Give / Sell a New Pass to a Customer?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How to Delete a Pass or Package Applied to Someone’s Account?
How do we send out an email to all customers?
How Do I Set Up a Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
Is it possible to allow two or more customers to share a Pass or Package?
A customer is saying that they are having difficulties logging in – What can I do about it?
How long before the class starts my customers can cancel their booking?
What are Dashboard notifications and how to mark them as Read?

Prices, Membership and Passes

13

How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
Can I Add a Cash payment to Classes Owed by Clients and Not just Credit Card Payment
Can I Create a Variety of Options for Passes and Subscription to restrict or apply only to specific classes?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Add / Give / Sell a New Pass to a Customer?
How to Delete a Pass or Package Applied to Someone’s Account?
Adding New Members Deals and Intro Passes in the Dashboard
How Do I Set Up a Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
Is it possible to allow two or more customers to share a Pass or Package?
Does ‘recurring’ payments stop automatically after the number of days specified in the pass set up?

Bookings

22

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
How I can start using my KRIYA account for clients to be able to book classes?
How to run classes on the studio and online at the same time using KRIYA?
How long in advance can my customers book classes?
What is my Unique Free Website and What is the Benefit?
How to limit number of students or customers to a class?
Can I, as the administrator, book students in a class that has already passed?
How does the Waiting List work on classes
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
How to run live classes using Zoom / Skype / Google Meet or Webex?
Is There a Way for me to see a Customer’s Previous Visits?
How to Manually Register & Enroll a Client into a Course Manually?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
Are clients able to book multiple recurring classes (for example every Monday class at 8am for an entire month), or do they need to book each class separately?
How do I add my booking widget to my Wix website?
How long before the class starts my customers can cancel their booking?
How do I book students into courses manually?
What are Dashboard notifications and how to mark them as Read?

Booking Page and Calendar Widget

6

My Customer Cannot See My Timetable
How I can start using my KRIYA account for clients to be able to book classes?
What is my Unique Free Website and What is the Benefit?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
How do I Add the Booking Widget to my website?
How do I add my booking widget to my Wix website?

Business Details and Settings

4

Setting up Stripe
Checklist to setup my KRIYA Account
How long in advance can my customers book classes?
How do I Change on Stripe to Get Paid Immediate or Every Day?

Class Types

1

How to modify class names on the Schedule?

Email Templates

2

What is Included with the Booking Confirmation Email?
What is Included in the Purchase Confirmation Email?

Instructors

1

How to Add new Instructors or Teachers in KRIYA?

Locations

2

How to create a new room or location on KRIYA?
How does room and class capacity work?

My Account

1

How to disconnect my Stripe account from KRIYA?

Payments and Transactions

11

Setting up Stripe
If a student comes to class and hasn’t paid, can I still add them to class?
Can I Add a Cash payment to Classes Owed by Clients and Not just Credit Card Payment
Is KRIYA Compatible with Square payments processing?
How to Add / Give / Sell a New Pass to a Customer?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
How Do I Set Up a Recurring Payments or Membership Passes?
Does ‘recurring’ payments stop automatically after the number of days specified in the pass set up?
How do I Change on Stripe to Get Paid Immediate or Every Day?
How to disconnect my Stripe account from KRIYA?

Courses / Class Terms

4

How long in advance can my customers book classes?
Are clients able to book multiple recurring classes (for example every Monday class at 8am for an entire month), or do they need to book each class separately?
How long before the class starts my customers can cancel their booking?
How do I book students into courses manually?

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Getting Started
Can I, as the administrator, book students in a class that has already passed?

Can I, as the administrator, book students in a class that has already passed?

The short answer is Yes you can.

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Updated on 09/02/2021

How to limit number of students or customers to a class?How does room and class capacity work?

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KRIYA is an Australian based online booking system and scheduling software for Yoga and Pilates studios. Accept bookings and secure online payments. Efficiently manage schedules, take recurring payments and check-ins. Improve cash-flow by recurring and upfront payments.

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