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Getting Started

20

Setting up Stripe and Start Accepting Credit Cards
My Customer Cannot See My Timetable
How I can start using my KRIYA account for clients to be able to book classes?
How long in advance can my customers book classes?
How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
Can I, as the administrator, book students in a class that has already passed?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
Is KRIYA Compatible with Square payments processing?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
Adding new members deals and Intro Passes in the Dashboard
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
How long would it take to go live on KRIYA? Onboarding timeline
Exporting and Importing Customers and Booking Information from MindBody Online (MBO)
How to update my KRIYA Account login email or password?
What is the waiting period for first payout on Stripe?
How to open a KRIYA account?
Getting started with KRIYA – Guide to setup your account
Editing a Class or Modifying Class Series
How do I create and modify promo or discount codes?

How to guides

56

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
Setting up Stripe and Start Accepting Credit Cards
How I can start using my KRIYA account for clients to be able to book classes?
How to create a new room or location on KRIYA?
How to run classes on the studio and online at the same time using KRIYA?
How to Add and Manage Instructors or Teachers in KRIYA?
How to Filter and Export / Download All Customers?
How to limit the number of students or customers in a class?
How does room and class capacity work?
How does the Waiting List work on classes?
How to merge two customer accounts?
If I want someone to pay me on a fortnightly basis for unlimited attendance, how should I do it?
Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
Is There a Way for me to see a Customer’s Previous Visits?
How to change / alter / modify a customer’s email address or password from Dashboard?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Manually Register and Enrol a Client into a Course Manually?
How to Add / Give / Sell a New Pass to a Customer?
How to modify class names on the Schedule?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How to Delete a Pass or Package Applied to Someone’s Account?
I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
How do we send out an email to all customers?
How do I set up Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
Is it possible to allow two or more customers to share a Pass or Package?
A customer is saying that they are having difficulties logging in – What can I do about it?
How long before the class starts my customers can cancel their booking?
How do I Change on Stripe to Get Paid Immediately or Every Day?
What is Included with the Booking Confirmation Email?
What is Included in the Purchase Confirmation Email?
How to disconnect my Stripe account from KRIYA?
How to change the types of passes that are valid or allowed to book a particular class?
How to send an Email or Text Message (SMS) to my Clients or Students
How do I limit my Free Trial intro pass to only ONE per Customer?
Where and How Does my Students / Clients tick my Waiver?
How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
How do I Settle a Pay Later visit booked by my Student or by me
Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
How to Pause Recurring Memberships/Subscriptions?
What is the waiting period for first payout on Stripe?
How to open a KRIYA account?
What are Class Types and How to Delete/Edit one. What are Class Credits?
Getting started with KRIYA – Guide to setup your account
Editing a Class or Modifying Class Series
How do I create and modify promo or discount codes?
How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
Increase or decrease classes visible on Timetable

Customer Stories

1

Story of Dianne from Yoga Light

Classes

18

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
How to run classes on the studio and online at the same time using KRIYA?
How to limit the number of students or customers in a class?
Can I, as the administrator, book students in a class that has already passed?
How does room and class capacity work?
How does the Waiting List work on classes?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
Is There a Way for me to see a Customer’s Previous Visits?
How to modify class names on the Schedule?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How do I book students into courses manually?
How do I limit my Free Trial intro pass to only ONE per Customer?
Editing a Class or Modifying Class Series

Customers

34

How to Check-In Customers on a Class?
My Customer Cannot See My Timetable
How to Filter and Export / Download All Customers?
How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
If a student comes to class and hasn’t paid, can I still add them to class?
How to merge two customer accounts?
Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
Is There a Way for me to see a Customer’s Previous Visits?
How to change / alter / modify a customer’s email address or password from Dashboard?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Manually Register and Enrol a Client into a Course Manually?
How to Add / Give / Sell a New Pass to a Customer?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How to Delete a Pass or Package Applied to Someone’s Account?
How do we send out an email to all customers?
How do I set up Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
Is it possible to allow two or more customers to share a Pass or Package?
A customer is saying that they are having difficulties logging in – What can I do about it?
How long before the class starts my customers can cancel their booking?
What are Dashboard notifications and how to mark them as Read?
How to change the types of passes that are valid or allowed to book a particular class?
Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
How to send an Email or Text Message (SMS) to my Clients or Students
How do I limit my Free Trial intro pass to only ONE per Customer?
Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
Where and How Does my Students / Clients tick my Waiver?
Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
How to Pause Recurring Memberships/Subscriptions?
How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?

Prices, Membership and Passes

20

How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Add / Give / Sell a New Pass to a Customer?
How to Delete a Pass or Package Applied to Someone’s Account?
Adding new members deals and Intro Passes in the Dashboard
How do I set up Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
Is it possible to allow two or more customers to share a Pass or Package?
Does ‘recurring’ or membership payments stop automatically after the number of days specified in the pass set-up?
How to change the types of passes that are valid or allowed to book a particular class?
How do I limit my Free Trial intro pass to only ONE per Customer?
How do I Settle a Pay Later visit booked by my Student or by me
How to Pause Recurring Memberships/Subscriptions?
What are Class Types and How to Delete/Edit one. What are Class Credits?
Getting started with KRIYA – Guide to setup your account
How do I create and modify promo or discount codes?

Reports

3

All Transactions Report
Revenue Summary Per Pass and Classes Report
Unpaid Visits Report

Bookings

26

How to Open/View the Class Attendance?
How to Check-In Customers on a Class?
How I can start using my KRIYA account for clients to be able to book classes?
How to run classes on the studio and online at the same time using KRIYA?
How long in advance can my customers book classes?
How to limit the number of students or customers in a class?
Can I, as the administrator, book students in a class that has already passed?
How does the Waiting List work on classes?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
Is There a Way for me to see a Customer’s Previous Visits?
How to Manually Register and Enrol a Client into a Course Manually?
Do I have to Register or Check in Customers to Confirm Their Class Attendance?
How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
How long before the class starts my customers can cancel their booking?
How do I book students into courses manually?
What are Dashboard notifications and how to mark them as Read?
How to change the types of passes that are valid or allowed to book a particular class?
Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
How do I Settle a Pay Later visit booked by my Student or by me
Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?

Booking Page and Calendar Widget

7

My Customer Cannot See My Timetable
How I can start using my KRIYA account for clients to be able to book classes?
Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
Where and How Does my Students / Clients tick my Waiver?
Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
Increase or decrease classes visible on Timetable

Business Details and Settings

9

Setting up Stripe and Start Accepting Credit Cards
How long in advance can my customers book classes?
How do I Change on Stripe to Get Paid Immediately or Every Day?
Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
Where and How Does my Students / Clients tick my Waiver?
Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
What is the waiting period for first payout on Stripe?
Getting started with KRIYA – Guide to setup your account
Can I change my Stripe account? Would I lose any information? What do you recommend?

Class Types

2

How to modify class names on the Schedule?
What are Class Types and How to Delete/Edit one. What are Class Credits?

Email Templates

5

What is Included with the Booking Confirmation Email?
What is Included in the Purchase Confirmation Email?
Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?

Instructors

2

How to Add and Manage Instructors or Teachers in KRIYA?
Getting started with KRIYA – Guide to setup your account

Locations

3

How to create a new room or location on KRIYA?
How does room and class capacity work?
Getting started with KRIYA – Guide to setup your account

My Account

6

How to disconnect my Stripe account from KRIYA?
Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
How to update my KRIYA Account login email or password?
What is the waiting period for first payout on Stripe?
How to open a KRIYA account?
Getting started with KRIYA – Guide to setup your account

Payments, Merchant Processing and Transactions

15

Setting up Stripe and Start Accepting Credit Cards
If a student comes to class and hasn’t paid, can I still add them to class?
Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
Is KRIYA Compatible with Square payments processing?
How to Add / Give / Sell a New Pass to a Customer?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
How do I set up Recurring Payments or Membership Passes?
Does ‘recurring’ or membership payments stop automatically after the number of days specified in the pass set-up?
How do I Change on Stripe to Get Paid Immediately or Every Day?
How to disconnect my Stripe account from KRIYA?
Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
My KRIYA Subscription Payment has Failed. How do I update my payment details on KRIYA?
What is the waiting period for first payout on Stripe?
Can I change my Stripe account? Would I lose any information? What do you recommend?

Courses / Class Terms

6

How long in advance can my customers book classes?
Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
How long before the class starts my customers can cancel their booking?
How do I book students into courses manually?
What are Class Types and How to Delete/Edit one. What are Class Credits?
Editing a Class or Modifying Class Series

My KRIYA Subscription

3

My KRIYA Subscription Payment has Failed. How do I update my payment details on KRIYA?
How to open a KRIYA account?
How do I Cancel My KRIYA Subscription?

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How to run classes on the studio and online at the same time using KRIYA?

How to run classes on the studio and online at the same time using KRIYA?

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Updated on 15/12/2023

How to Check-In Customers on a Class?How to limit the number of students or customers in a class?

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