How to guides
How to guides
- How to Open/View the Class Attendance?
- How to Check-In Customers on a Class?
- Setting up Stripe and Start Accepting Credit Cards
- How I can start using my KRIYA account for clients to be able to book classes?
- How to create a new room or location on KRIYA?
- How to run classes on the studio and online at the same time using KRIYA?
- How to Add and Manage Instructors or Teachers in KRIYA?
- How to Filter and Export / Download All Customers?
- How to limit the number of students or customers in a class?
- How does room and class capacity work?
- How does the Waiting List work on classes?
- How to merge two customer accounts?
- If I want someone to pay me on a fortnightly basis for unlimited attendance, how should I do it?
- Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
- How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
- Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
- Is There a Way for me to see a Customer’s Previous Visits?
- How to change / alter / modify a customer’s email address or password from Dashboard?
- How to Modify a Pass Expiry Date, Visits or Credits Remaining?
- How to Manually Register and Enrol a Client into a Course Manually?
- How to Add / Give / Sell a New Pass to a Customer?
- How to modify class names on the Schedule?
- What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
- How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
- How to Cancel a Booking both from Dashboard and the Client’s Widget?
- How to Delete a Pass or Package Applied to Someone’s Account?
- I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
- How do we send out an email to all customers?
- How do I set up Recurring Payments or Membership Passes?
- How do I Cancel a Customers Recurring Membership Plan?
- My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
- How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
- Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
- Is it possible to allow two or more customers to share a Pass or Package?
- A customer is saying that they are having difficulties logging in – What can I do about it?
- How long before the class starts my customers can cancel their booking?
- How do I Change on Stripe to Get Paid Immediately or Every Day?
- What is Included with the Booking Confirmation Email?
- What is Included in the Purchase Confirmation Email?
- How to disconnect my Stripe account from KRIYA?
- How to change the types of passes that are valid or allowed to book a particular class?
- How to send an Email or Text Message (SMS) to my Clients or Students
- How do I limit my Free Trial intro pass to only ONE per Customer?
- Where and How Does my Students / Clients tick my Waiver?
- How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
- How do I Settle a Pay Later visit booked by my Student or by me
- Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
- How to Pause Recurring Memberships/Subscriptions?
- What is the waiting period for first payout on Stripe?
- How to open a KRIYA account?
- What are Class Types and How to Delete/Edit one. What are Class Credits?
- Getting started with KRIYA – Guide to setup your account
- Editing a Class or Modifying Class Series
- How do I create and modify promo or discount codes?
- How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
- Increase or decrease classes visible on Timetable
-
Classes
- How to Open/View the Class Attendance?
- How to Check-In Customers on a Class?
- How to run classes on the studio and online at the same time using KRIYA?
- How to limit the number of students or customers in a class?
- Can I, as the administrator, book students in a class that has already passed?
- How does room and class capacity work?
- How does the Waiting List work on classes?
- Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
- How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
- Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
- Is There a Way for me to see a Customer’s Previous Visits?
- How to modify class names on the Schedule?
- Do I have to Register or Check in Customers to Confirm Their Class Attendance?
- How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
- How to Cancel a Booking both from Dashboard and the Client’s Widget?
- How do I book students into courses manually?
- How do I limit my Free Trial intro pass to only ONE per Customer?
- Editing a Class or Modifying Class Series
- Class Types
-
Customers
- How to Check-In Customers on a Class?
- My Customer Cannot See My Timetable
- How to Filter and Export / Download All Customers?
- How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
- If a student comes to class and hasn’t paid, can I still add them to class?
- How to merge two customer accounts?
- Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
- Is There a Way for me to see a Customer’s Previous Visits?
- How to change / alter / modify a customer’s email address or password from Dashboard?
- How to Modify a Pass Expiry Date, Visits or Credits Remaining?
- How to Manually Register and Enrol a Client into a Course Manually?
- How to Add / Give / Sell a New Pass to a Customer?
- What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
- How to Cancel a Booking both from Dashboard and the Client’s Widget?
- How to Delete a Pass or Package Applied to Someone’s Account?
- How do we send out an email to all customers?
- How do I set up Recurring Payments or Membership Passes?
- How do I Cancel a Customers Recurring Membership Plan?
- My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
- How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
- Is it possible to allow two or more customers to share a Pass or Package?
- A customer is saying that they are having difficulties logging in – What can I do about it?
- How long before the class starts my customers can cancel their booking?
- What are Dashboard notifications and how to mark them as Read?
- How to change the types of passes that are valid or allowed to book a particular class?
- Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
- How to send an Email or Text Message (SMS) to my Clients or Students
- How do I limit my Free Trial intro pass to only ONE per Customer?
- Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
- Where and How Does my Students / Clients tick my Waiver?
- Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
- How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
- How to Pause Recurring Memberships/Subscriptions?
- How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
-
Prices, Membership and Passes
- How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
- Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
- Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
- Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
- How to Modify a Pass Expiry Date, Visits or Credits Remaining?
- How to Add / Give / Sell a New Pass to a Customer?
- How to Delete a Pass or Package Applied to Someone’s Account?
- Adding new members deals and Intro Passes in the Dashboard
- How do I set up Recurring Payments or Membership Passes?
- How do I Cancel a Customers Recurring Membership Plan?
- My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
- Is it possible to allow two or more customers to share a Pass or Package?
- Does ‘recurring’ or membership payments stop automatically after the number of days specified in the pass set-up?
- How to change the types of passes that are valid or allowed to book a particular class?
- How do I limit my Free Trial intro pass to only ONE per Customer?
- How do I Settle a Pay Later visit booked by my Student or by me
- How to Pause Recurring Memberships/Subscriptions?
- What are Class Types and How to Delete/Edit one. What are Class Credits?
- Getting started with KRIYA – Guide to setup your account
- How do I create and modify promo or discount codes?
- Reports
-
Bookings
- How to Open/View the Class Attendance?
- How to Check-In Customers on a Class?
- How I can start using my KRIYA account for clients to be able to book classes?
- How to run classes on the studio and online at the same time using KRIYA?
- How long in advance can my customers book classes?
- How to limit the number of students or customers in a class?
- Can I, as the administrator, book students in a class that has already passed?
- How does the Waiting List work on classes?
- Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
- How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
- Is There a Way for me to see a Customer’s Previous Visits?
- How to Manually Register and Enrol a Client into a Course Manually?
- Do I have to Register or Check in Customers to Confirm Their Class Attendance?
- How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
- How to Cancel a Booking both from Dashboard and the Client’s Widget?
- My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
- Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
- How long before the class starts my customers can cancel their booking?
- How do I book students into courses manually?
- What are Dashboard notifications and how to mark them as Read?
- How to change the types of passes that are valid or allowed to book a particular class?
- Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
- Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
- How do I Settle a Pay Later visit booked by my Student or by me
- Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
- How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
-
Booking Page and Calendar Widget
- My Customer Cannot See My Timetable
- How I can start using my KRIYA account for clients to be able to book classes?
- Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
- Where and How Does my Students / Clients tick my Waiver?
- Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
- How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
- Increase or decrease classes visible on Timetable
-
Business Details and Settings
- Setting up Stripe and Start Accepting Credit Cards
- How long in advance can my customers book classes?
- How do I Change on Stripe to Get Paid Immediately or Every Day?
- Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
- Where and How Does my Students / Clients tick my Waiver?
- Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
- What is the waiting period for first payout on Stripe?
- Getting started with KRIYA – Guide to setup your account
- Can I change my Stripe account? Would I lose any information? What do you recommend?
-
Email Templates
- What is Included with the Booking Confirmation Email?
- What is Included in the Purchase Confirmation Email?
- Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
- How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
- Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
- Instructors
- Locations
-
My Account
- How to disconnect my Stripe account from KRIYA?
- Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
- How to update my KRIYA Account login email or password?
- What is the waiting period for first payout on Stripe?
- How to open a KRIYA account?
- Getting started with KRIYA – Guide to setup your account
-
Payments, Merchant Processing and Transactions
- Setting up Stripe and Start Accepting Credit Cards
- If a student comes to class and hasn’t paid, can I still add them to class?
- Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
- Is KRIYA Compatible with Square payments processing?
- How to Add / Give / Sell a New Pass to a Customer?
- What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
- I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
- How do I set up Recurring Payments or Membership Passes?
- Does ‘recurring’ or membership payments stop automatically after the number of days specified in the pass set-up?
- How do I Change on Stripe to Get Paid Immediately or Every Day?
- How to disconnect my Stripe account from KRIYA?
- Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
- My KRIYA Subscription Payment has Failed. How do I update my payment details on KRIYA?
- What is the waiting period for first payout on Stripe?
- Can I change my Stripe account? Would I lose any information? What do you recommend?
-
Courses / Class Terms
- How long in advance can my customers book classes?
- Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
- How long before the class starts my customers can cancel their booking?
- How do I book students into courses manually?
- What are Class Types and How to Delete/Edit one. What are Class Credits?
- Editing a Class or Modifying Class Series