KRIYA Docs - Articles Knowledge Base

• Help Docs & Knowledge Base - How to Use KRIYA Booking System
• Help Docs & Knowledge Base - How to Use KRIYA Booking System
• Can I change my Stripe account? Would I lose any information? What do you recommend?
• I use a tablet or mobile at the studio. How to add KRIYA Dashboard to my tablet or mobile Home Screen?
• How to remove visibility of the number of students booked into each class.? How to hide class spot remaning..?
• What happens if someone purchases the wrong pass? Someone accidentally purchased an Online package instead of an In-Person package - Can this be rectified?
• How do I create and modify promo or discount codes?
• Editing a Class or Modifying Class Series
• Getting started with KRIYA - Guide to setup your account
• Why is my Class Description not visible on the Widget or Different that my Class Type?
• What are Class Types and How to Delete/Edit one. What are Class Credits?
• How to update my KRIYA Account login email or password?
• How to open a KRIYA account?
• What is the waiting period for first payout on Stripe?
• How to Pause Recurring Memberships/Subscriptions?
• Where can I view the sent emails? Is there an inbox I can’t locate so I can see the outgoing emails I have sent from KRIYA?
• My KRIYA Subscription Payment has Failed. How do I update my payment details on KRIYA?
• How do I Settle a Pay Later visit booked by my Student or by me
• Exporting and Importing Customers and Booking Information from MindBody Online (MBO)
• Unpaid Visits Report
• Revenue Summary Per Pass and Classes Report
• How long would it take to go live on KRIYA? Onboarding timeline
• All Transactions Report
• How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
• Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
• Where and How Does my Students / Clients tick my Waiver?
• How do I limit my Free Trial intro pass to only ONE per Customer?
• Can my clients book into a class before buying a class pass? What happens if I tick the box with the option to allow students to book now and pay later?
• How to send an Email or Text Message (SMS) to my Clients or Students
• Help Docs & Knowledge Base - How to Use KRIYA Booking System
• How to change the types of passes that are valid or allowed to book a particular class?
• What are Dashboard notifications and how to mark them as Read?
• How to disconnect my Stripe account from KRIYA?
• What is Included in the Purchase Confirmation Email?
• What is Included with the Booking Confirmation Email?
• How do I Change on Stripe to Get Paid Immediately or Every Day?
• How do I book students into courses manually?
• Does 'recurring' or membership payments stop automatically after the number of days specified in the pass set-up?
• Are clients able to book multiple recurring classes (for example every Monday class at 8 am for an entire month), or do they need to book each class separately?
• How long before the class starts my customers can cancel their booking?
• A customer is saying that they are having difficulties logging in - What can I do about it?
• Is it possible to allow two or more customers to share a Pass or Package?
• How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
• My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
• How do I Cancel a Customers Recurring Membership Plan?
• How do I set up Recurring Payments or Membership Passes?
• Adding new members deals and Intro Passes in the Dashboard
• How do we send out an email to all customers?
• I’m doing my taxes. How do I find a breakdown of transactions (what was paid in cash, card and bank transfer)
• How to Delete a Pass or Package Applied to Someone's Account?
• How to Cancel a Booking both from Dashboard and the Client's Widget?
• How to Cancel an Upcoming Class in the Future, for Example Taking a Week Break?
• What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
• Do I have to Register or Check in Customers to Confirm Their Class Attendance?
• How to modify class names on the Schedule?
• How to Add / Give / Sell a New Pass to a Customer?
• How to Manually Register and Enrol a Client into a Course Manually?
• How to Modify a Pass Expiry Date, Visits or Credits Remaining?
• How to change / alter / modify a customer's email address or password from Dashboard?
• Is There a Way for me to see a Customer's Previous Visits?
• Is KRIYA Compatible with Square payments processing?
• Can I create a variety of options for Passes and Subscription to restrict or apply only to specific classes?
• How to run live classes using Zoom or Google Meet and how to share the class link with my students or clients?
• Can I add a Cash payment to classes unpaid by Clients and not just a Credit Card Payment?
• If I want someone to pay me on a fortnightly basis for unlimited attendance, how should I do it?
• How to merge two customer accounts?
• Is There Any Way we Can do a Weekend Yoga Retreat or Workshop Through KRIYA?
• How does the Waiting List work on classes?
• How does room and class capacity work?
• If a student comes to class and hasn't paid, can I still add them to class?
• Can I, as the administrator, book students in a class that has already passed?
• How to limit the number of students or customers in a class?
• How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
• How to Filter and Export / Download All Customers?
• How long in advance can my customers book classes?
• How to Add and Manage Instructors or Teachers in KRIYA?
• How to run classes on the studio and online at the same time using KRIYA?
• How to create a new room or location on KRIYA?
• How I can start using my KRIYA account for clients to be able to book classes?
• My Customer Cannot See My Timetable
• Help Docs & Knowledge Base - How to Use KRIYA Booking System
• Setting up Stripe and Start Accepting Credit Cards
• How to Check-In Customers on a Class?
• How to Open/View the Class Attendance?