A customer or client contact you saying that they are having difficulties logging in – they receive an error their password is wrong – even after updating their password.
Where are you trying to login? [Make sure they are on the correct link or page]Which email address are you using to login? [Make sure the email address is correct and valid on the system]
Passwords are encrypted on the system so we can’t see what they are or what the last updated one is but we can tell them to not change it again and give them a one off temporary password.
If the customer is on the right page and using the right email address, then you can manually assign them a “Simple” password on their profile. Something they can easy relate to.
You can easily do this on the Dashboard and share the new temp password with them. Make sure they type this new temp password and don’t use any previously saved one.
See HOW TO CHANGE A CUSTOMER’S EMAIL ADDRESS OR PASSWORD FROM DASHBOARD?
Once, they have confirmed they are IN. They can change this password on their personal profile.
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