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How to guides
How to Check-In Customers on a Class?
My Customer Cannot See My Timetable
How to Filter and Export / Download All Customers?
How to Manage Customers and Modifying Existing Passes Expiry Date and Visits Remaining?
What Does Archived Customers Mean?
If a student comes to class and hasn’t paid, can I still add them to class?
How to Merge two Customer Accounts?
Can I Add a Cash payment to Classes Owed by Clients and Not just Credit Card Payment
Is There a Way for me to see a Customer’s Previous Visits?
How to change / alter / modify a customer’s email address or password from Dashboard?
How to Modify a Pass Expiry Date, Visits or Credits Remaining?
How to Manually Register & Enroll a Client into a Course Manually?
How to Add / Give / Sell a New Pass to a Customer?
What do we do When we get Automatic Subscription Payment Failed Emails or Stripe API Error Emails?
How to Cancel a Booking both from Dashboard and the Client’s Widget?
How to Delete a Pass or Package Applied to Someone’s Account?
How do we send out an email to all customers?
How Do I Set Up a Recurring Payments or Membership Passes?
How do I Cancel a Customers Recurring Membership Plan?
My Customer Used a 5 Class Pass to Book a Special Workshop instead the Workshop Pass
How can we add additional questions to the registration form when people sign up so we can gather more information about their health and abilities?
Is it possible to allow two or more customers to share a Pass or Package?
A customer is saying that they are having difficulties logging in – What can I do about it?
How long before the class starts my customers can cancel their booking?
What are Dashboard notifications and how to mark them as Read?
How to change the types of passes that are valid or allowed to book a particular class?
Why am I receiving 2 purchase receipt emails? & The difference between Tax invoices and Purchase confirmation emails.
How to send an Email or Text Message (SMS) to my Clients or Students
How do I limit my Free Trial intro pass to only ONE per Customer?
Can my clients book into a class before buying a class pass? & What happens if I tick box the option to allow students to book now and pay later?
Where and How Does my Students / Clients tick my Waiver
Can a Customer be a member of Two or more studios using KRIYA? Is there just one place to log on?
How To whitelist KRIYA emails using Outlook, Windows Live Mail, Hotmail and MSN? Why are KRIYA emails going to spam?
How to Pause Recurring Memberships/Subscriptions?
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