You can cancel any Active recurring memberships on any customer.
To Cancel an active Recurring membership from a particular customer follow these steps.
- 1. Find your customer and open the Customer Profile page
![Customer Profile - KRIYA Booking System](https://software.kriya.com.au/wp-content/uploads/Customer-Profile-KRIYA-Booking-System-1024x518.png)
2. Scroll Down and Find MEMBERSHIP & PACKAGES section
![Recurring Membership Plans in Customer Profile - KRIYA Software](https://software.kriya.com.au/wp-content/uploads/Recurring-Membership-Plans-in-Customer-Profile-KRIYA-Software-1024x411.png)
3. In ACTIONS, press Cancel on the Pass you want to delete
![Cancelling a Pass - KRIYA Booking System](https://software.kriya.com.au/wp-content/uploads/Cancelling-a-Pass-KRIYA-Booking-System-1024x349.png)
4. The Pass is now Cancelled
![Cancelled Pass or Subscription - KRIYA Booking System](https://software.kriya.com.au/wp-content/uploads/Cancelled-Pass-or-Subscription-KRIYA-Booking-System-1024x419.png)
NOTE. If needed, you can make refunds directly on your Stripe account.
From the Stripe Dashboard (login into your Stripe Account first)
- Find the charge to be refunded in the Payments overview page.
- Click the ••• icon to the right of the charge and select Refund charge.
- Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
- Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
- Click Refund.