How do I Cancel a Customers Recurring Membership Plan

You can cancel any Active recurring memberships on any customer.

To Cancel an active Recurring membership from a particular customer follow these steps.

  1. 1. Find your customer and open the Customer Profile page
Customer Profile - KRIYA Booking System
Customer Profile – KRIYA Booking System

2. Scroll Down and Find MEMBERSHIP & PACKAGES section

Recurring Membership Plans in Customer Profile - KRIYA Software
Recurring Membership Plans in Customer Profile – KRIYA Software

3. In ACTIONS, press Cancel on the Pass you want to delete

Cancelling a Pass - KRIYA Booking System
Cancelling a Pass – KRIYA Booking System

4. The Pass is now Cancelled

Cancelled Pass or Subscription - KRIYA Booking System
Cancelled Pass or Subscription – KRIYA Booking System

NOTE. If needed, you can make refunds directly on your Stripe account.

From the Stripe Dashboard (login into your Stripe Account first)

  1. Find the charge to be refunded in the Payments overview page.
  2. Click the ••• icon to the right of the charge and select Refund charge.
  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
  5. Click Refund.

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